Contact Us

We’re here to help! Reach out to Steve Madden customer support, and our team will get back to you within 24–48 hours.

Email Support

Send your questions to [email protected]. Please include your order number if applicable, a detailed description of your issue, and any relevant product information.

Order Support

If you need assistance with placing, tracking, or updating your order, include your order number and the items involved. We’ll respond promptly to help resolve your request.

Shipping Support

For questions about shipping times, delivery updates, or carrier issues, provide your order number and shipping details so we can investigate and provide accurate information.

Returns & Exchanges

Need help with a return or exchange? Share your order number, the items you wish to return or exchange, and the reason. We’ll guide you through the process quickly and clearly.

Product Questions

Have a question about a product? Let us know the style, color, size, or collection, and we’ll provide the details you need to make the best choice.

Contact Form

Use the contact form on this page to send us a message directly. Be sure to include all relevant information to ensure a faster response.

Customer Service Hours

Our team is available Monday–Friday, 9:00 AM–6:00 PM to assist with your inquiries.

Privacy & Reassurance

Your personal information is safe with us. We use it only to respond to your inquiries and provide support regarding your orders and products.

We look forward to assisting you and making your experience with Steve Madden as smooth as possible!