Return Policy
At Steve Madden, we want you to be fully satisfied with your purchase. Our 30 Days Free Returns policy allows you to return items within 30 days of receipt.
Return Eligibility
Items are eligible for return if they are:
- In original, unused condition
- With all original tags and packaging
- Not final sale or non-returnable items
How to Start a Return
Before sending any item back, you must contact our customer service team at [email protected] to receive the correct return instructions and return details. Returns sent without prior contact may not be accepted.
Return Shipping Costs
Unless otherwise specified by customer service, customers are responsible for return shipping. Instructions for the return method and shipping details will be provided once you contact our team.
Refund Process
Refunds will be processed within 3–15 days after the returned item is received and inspected. Refunds will be applied to the original payment method used for the order.
Exchanges
If you wish to exchange an item, contact customer service first. We will provide instructions to ensure your exchange is handled correctly and efficiently.
Damaged or Wrong Items
If you received a damaged or incorrect item, please contact our customer service team immediately with your order number and details about the issue. We will assist with a prompt resolution.
Contact Information
For any questions regarding returns, exchanges, or refund status, email [email protected]. Our team will respond within 24–48 hours.
Privacy & Reassurance
Your personal information is used solely to manage your returns and refunds. We respect your privacy and handle all data securely.